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Operations Manager

Job Description

Nicholas Associates Group Limited
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Operations Manager

This opportunity is for Stafforce

Job Purpose: 

  • Manage the Stafforce Supervisors and Team leaders to ensure service delivery is executed to the agreed standard
  • Plan and measure activities for effectiveness and desired outcomes to exceed the client’s expectations

Key Responsibilities:

  • Develop and maintain robust, meaningful and mutually beneficial relationships, working in partnership
  • Attend all planning meetings to ensure the client’s requirements are clearly understood and communicated effectively
  • Address forecast challenges, working with the resourcing team to drive innovative manning solutions
  • Full understanding of the client’s business to have the ability to contingency plan and effectively react to changing needs
  • Maintain structured communication and service review plans with clients in conjunction with senior management to ensure client expectations are exceeded
  • Create an engaging and positive working environment, demonstrating the Nicholas Associates values and leading by example
  • Drive a candidate-focused culture, ensuring ‘right fit’, maintaining good communication and ensuring an excellent candidate experience is at the heart of all activities
  • Accountable for adhering to delivery processes meeting and complying with documented quality procedures, client contractual arrangements & SLAs, employment and recruitment legislation

Skill, Knowledge & Qualifications required:

  • Previous client/account management experience
  • Experience of people management
  • Experience of business planning and forecasting
  • Operational delivery and client management experience
  • Strong communication skills both written & verbal
  • Good IT skills
  • Ability to organise and prioritise
  • Excel within a fast-paced environment

Interested in this opportunity?

If you’re interested in applying to join our team get in touch with our Group Talent Acquisition Manager Amy:

or call 07852 341436

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