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Account Specialist

Job Description

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Account Specialist

This opportunity is to work for our Stafforce division

Job Purpose: Maximise business through successful fulfilment, agreed-upon KPIs and effective cost management. Management of on-site operation ensuring a proactive approach to known client needs whilst seeking to identify new business opportunities.

Key Responsibilities:

  • Working with Client Relationship Manager (CRM) to achieve annual financial budget and business plan, supporting with accurate forecasts, identifying initiatives to maximise financial outcome.
  • Management of age debt and payroll process to ensure all costs are minimised and controlled.
  • Develop and maintain robust, meaningful and mutually beneficial relationships, working in partnership.
  • Maintain structured communication and service review plans with clients in conjunction with senior management to ensure client expectations are exceeded.
  • Work with CRM to implement and drive an effective recruitment, validation and induction plan, ensuring the available labour pool delivers and exceeds client expectations.
  • Working with CRM to identify business development opportunities within both existing client base and prospect clients, agreeing on the plan for development through to conversion.
  • Deliver a candidate focussed culture, ensuring ‘right fit’, maintaining good communication and ensuring an excellent candidate experience is at the heart of all activities
  • Create and maintain a ‘Pool’ of candidates appropriate to the client’s needs
  • Work in partnership with clients to actively promote opportunities for cross-sell into the broader business
  • Defend the business from risk; ensuring delivery processes meet and comply with documented quality procedures, client contractual arrangements & SLAs, employment and recruitment legislation; monitored through audit

Skill, Knowledge & Qualifications required:

  • Previous recruitment experience/account management experience.
  • Operational delivery and client management experience.
  • Strong communication skills both written & verbal.
  • Good IT skills.
  • Ability to organise and prioritise.
  • Excel within a fast-paced environment.
Nicholas Associates Group Limited

Interested in this opportunity?

If you’re interested in applying to join our team get in touch with our Internal Recruiter Amy on:

amy.ewens@nicholasassociatesgroup.co.uk

or call 0114 384 0105

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