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Account Manager

Job Description

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Account Manager

This opportunity is to work for our Stafforce division

Job Purpose: Maximise business through successful fulfilment, agreed on KPIs and effective cost management. Management of on-site operation ensuring a proactive approach to known client needs whilst seeking to identify new business opportunities.

Key Responsibilities:

  • Working with Client Relationship Manager (CRM) to achieve annual financial budget and business plan, supporting with accurate forecasts, identifying initiatives to maximise financial outcome.
  • Management of age debt and payroll process to ensure all costs are minimised and controlled.
  • Develop and maintain robust, meaningful and mutually beneficial relationships, working in partnership.
  • Maintain structured communication and service review plans with clients in conjunction with senior management to ensure client expectations are exceeded.
  • Work with CRM to implement and drive an effective recruitment, validation and induction plan, ensuring the available labour pool delivers and exceeds client expectations.
  • Identify talent, recruit, induct and coach direct reports. Agree on SMART objectives and KPIs.  Performance management is used positively to motivate and challenge to achieve excellence.
  • Create an engaging and positive working environment, demonstrating the Nicholas Associates values and leading by example.
  • Working with CRM and empowering/coaching own team to identify business development opportunities within both existing client base and prospect clients, agreeing a plan for development through to conversion.
  • Deliver a candidate focussed culture, ensuring ‘right fit’, maintaining good communication and ensuring an excellent candidate experience is at the heart of all activities.
  • Create and maintain a ‘Pool’ of candidates appropriate to the client’s needs
  • Ability to deputise for Client Relationship Manager
  • Work in partnership with Clients to actively promote opportunities for cross-sell into the broader business

Skill, Knowledge & Qualifications required:

  • Previous recruitment/account management experience.
  • Experience in people management.
  • Operational delivery and client management experience.
  • Strong communication skills both written & verbal.
  • Good IT skills.
  • Ability to organise and prioritise.
  • Excel within a fast-paced environment.
Nicholas Associates Group Limited

Interested in this opportunity?

If you’re interested in applying to join our team get in touch with our Internal Recruiter Amy on:

or call 0114 384 0105

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